Are you passionate about creating memorable moments?
Join us as a Guest Experience Executive and become the heart of our service and a key player in the hotel’s daily operational coordination. We are looking for empathetic, proactive, and solution-oriented individuals who can transform every stay into a unique experience by coordinating operational flows with warmth and efficiency. If you enjoy connecting with people and delivering exceptional service, Patagonia Camp is the place for you!
If you’re looking for meaningful work, where your experience and vision can contribute to something greater, we’d love to hear from you. Apply and become part of a team driven by passion, respect for the environment, and a true vocation for hospitality.
Role Objectives
Collaborate in the management of the hotel’s daily operations
in coordination with other departments, oversee standards and protocols, and enhance the guest experience through an active on-site presence.
Role Description
- Collaborate in managing the hotel’s daily operations, maintaining communication with hosts and internal departments.
- Ensure efficient transfers and exceptional guest experiences by handling special requests and communicating key information in a timely manner.
- Work collaboratively across all hotel departments, supporting events and activities while overseeing service standards in the yurts, excursions, and transfers.
- Foster harmonious working relationships and act proactively in unforeseen situations to ensure impeccable service.
Role Conditions
Work schedule: 10×5
Workplace: Patagonia Camp Hotel, Puerto Natales, Chile
Staff excursions
35% discount at the hotel store
Transportation within the Magallanes Region
Betterfly benefits (telemedicine, psychological support, wellness apps)
Accommodation and meals included during workdays
Uniform provided
Phone allowance
Footwear allowance
Holiday bonuses
Fixed-term contract for 2 months, followed by an indefinite contract (through May 2027), subject to performance evaluation
Desired Profile
- University degree in Tourism, Hospitality, or a related field (preferred but not required)
- Minimum of 2 years of experience in similar roles or within the hospitality industry
- Passion for Hospitality
- Initiative and a creative, innovative mindset
- Strong self-management and problem-solving skills
- Teamwork-oriented
- Advanced English proficiency (required)
- Intermediate computer skills (Excel, Word, Canva)
- Experience and/or knowledge of Hotel Management Platforms (PMS systems)
5°C
